Terms & Conditions
Last updated: [add date when approved]
1. Acceptance of terms
By registering for an account with BNA STEM Academy, you agree to these Terms & Conditions and our Privacy Policy. If you are registering on behalf of a minor (student under 18), you confirm you are their parent or legal guardian, or otherwise authorized to register them.
2. Services provided
BNA STEM Academy provides online tutoring in school subjects for Grades 8 to 12 (for example Mathematics, Physical Sciences and Life Sciences, as listed on our website), including live classes, recorded lessons (where available), weekly assessments, exam preparation, and individual learner support, as described on our pricing page.
3. Registration & accounts
- You must provide accurate, current information during registration, including your date of birth. We do not ask for ID or passport numbers.
- You are responsible for keeping your login credentials confidential.
- Tutor accounts are subject to admin review and approval before access is granted. We reserve the right to decline any tutor application.
4. Payment
The first payment is made online through PayFast when you register. After that, fees are billed monthly: an invoice is emailed to the learner on the 25th of the month before the month it covers and is due on the 1st. Each invoice contains a secure link that lets a parent, guardian or learner pay without signing in. We send payment reminders before and after the due date. If you pay by EFT instead, send us proof of payment and our team will mark the invoice as paid. Package pricing is as published on our website and may be updated from time to time; changes will not apply retroactively to already-paid periods. [To be confirmed before launch: how long after the due date an unpaid account keeps access, how a learner's first, part-month is charged, and whether prices include VAT.]
5. Cancellations & refunds
[Add your actual cancellation/refund policy here, e.g. notice period required, whether partial months are refundable, how missed one-on-one sessions are handled.] Until this is defined, refund requests will be considered on a case-by-case basis.
6. Conduct
Students, parents/guardians, and tutors are expected to communicate respectfully. We may suspend or terminate accounts for abusive behavior, sharing of login credentials, unauthorized recording/distribution of class content, or academic dishonesty (e.g. sharing quiz answers).
7. Intellectual property
Course materials, recordings, and assessments provided through the platform are for the personal use of the enrolled student only and may not be redistributed, resold, or published elsewhere without our written permission.
8. Limitation of liability
We aim to provide reliable tutoring services but do not guarantee specific academic outcomes (e.g. exam results). To the extent permitted by law, BNA STEM Academy is not liable for indirect or consequential losses arising from use of the platform. [This section in particular should be reviewed by a lawyer before publishing.]
9. Changes to these terms
We may update these terms from time to time. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.
10. Governing law
These terms are governed by the laws of the Republic of South Africa.
11. Contact us
Email: info@bnastemacademy.co.za
Phone: 067 025 1855